The CCSP partner will offer support in the local language, and sufficiently document the issue and research any known or similar issues. The CCSP partner will also maintain certified personnel as set forth in the technical and operational requirements guide. The partner's certified personnel will serve as support contacts for Red Hat during issue escalation.
For the Partner Diagnostic support model, the partner must train and maintain a minimum number of pre-sales and sales personnel so that they are familiar with the Red Hat products that the partner will offer for resale on its service. The partner's trained staff will keep current on Red Hat products in the CCSP program and will work with Red Hat sales teams on proper positioning of Red Hat products to its customers.